About Eric Klein

Eric has more than 25 years of experience in the Telecom industry. In addition to his experience in VoIP security at Greenfield Tech and fraud prevention at Humbug Telecom, he has worked for carriers MCI Communications (now part of Verizon) and Cellcom. Eric co-authored RFC4864 - Local Network Protection for IPv6 and served as a grant reviewer for the US Department of Commerce Broadband Initiatives (BIP) Program and Broadband Technology Opportunities Program (BTOP). Eric has taught practical networking at a number of Universities and schools to both undergraduate and graduate students including: NYU Polytechnic School of Engineering, Tel-Aviv Jaffa Academic and Pace University.

Eric Klein's Session

Knowing what is going on in your network is critical. Learn about the tools available to make sure your communications network is up and running with case studies of an enterprise, a contact center, and a cellular carrier.

Regardless of whether you are using Asterisk, FreeSwitch, or another PBX for an enterprise, a contact center, or to run a carrier; you need to manage and monitor your network. In this session Eric will review the various commercial and open source systems you can use to manage your network. This will be done by giving examples and case studies from various types of situation. These will include an enterprise, a contact center, and a cellular carrier. An emphasis will be towards network up-time and security,